art. 1.Introduction
This Cookie Policy explains what cookies are, the types we use on the hotel.one website, their purpose and how you can manage or withdraw your consent.
This Policy complements our Privacy Policy and the Website Terms.
art. 2.What cookies are
Cookies are small text files stored in your browser when you visit a website. They allow the site to "recognise" your device on subsequent visits, remember your settings (language, account login, etc.) and collect anonymous information about how you use the site.
Besides classic cookies, the website may also use similar technologies - localStorage, sessionStorage, pixels (web beacons) and server-side tags. All are treated equally in this Policy.
art. 3.Categories we use
Hotel.One uses three cookie categories:
- Strictly necessary - without which the website does not function properly. No consent required.
- Analytics - to measure and improve the website. Require your consent.
- Marketing - to measure advertising campaigns and for retargeting. Require your consent.
On your first visit a consent management banner is displayed, through which you can accept or reject the non-essential categories.
art. 4.Strictly necessary cookies
These cookies are required for the website to function and are set automatically. They do not collect information for marketing purposes.
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| cookie_consent | hotel.one | 12 months | Stores your consent choice for non-essential cookie categories |
| session_id | hotel.one | Session | Maintains an active session while navigating between pages |
| lang_pref | hotel.one | 12 months | Remembers your language preference (BG / EN) |
| XSRF-TOKEN | hotel.one | Session | Protection against CSRF attacks on site forms |
art. 5.Analytics cookies
These cookies help us understand how visitors use the website - which pages are visited most, where visitors come from, how much time they spend on the site. Data is anonymised and aggregated. Set only after your consent.
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| _ga | Google Analytics | 24 months | Uniquely distinguishes visitors |
| _ga_<ID> | Google Analytics 4 | 24 months | Stores session state in GA4 |
| _gid | Google Analytics | 24 hours | Distinguishes users within a 24-hour period |
| _hjSession_* | Hotjar | 30 min. | Records the current session for behavioural analysis (heatmaps, session recordings) |
| _hjSessionUser_* | Hotjar | 12 months | Unique user ID for Hotjar analytics |
art. 6.Marketing cookies
These cookies are used to measure the effectiveness of our advertising campaigns and to show relevant ads on social networks and other platforms. Set only after your consent.
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| _fbp | Meta (Facebook) | 3 months | Meta Pixel - ad measurement and retargeting on Facebook/Instagram |
| _fbc | Meta (Facebook) | 3 months | Stores Click ID for ad attribution |
| li_sugr / UserMatchHistory | 3 months | LinkedIn Insight Tag - B2B campaign measurement | |
| __hstc / hubspotutk | HubSpot | 6 / 13 months | CRM visitor tracking and lead attribution |
| _gcl_au | Google Ads | 3 months | Conversion tracking from Google Ads |
Important: Marketing and analytics cookies are set only after you click "Accept" in the consent banner. If you decline or dismiss the banner, only strictly necessary cookies are used.
art. 7.How to manage your consent
7.1. On your first visit to hotel.one a cookie consent banner is displayed. You can:
- Accept all categories with a single click
- Reject the non-essential categories
- Customise your choice by category (Analytics / Marketing)
7.2. You can change your choice at any time via the "Cookie settings" link in the website footer. The change takes effect immediately.
7.3. Withdrawing consent does not affect the lawfulness of processing prior to withdrawal.
art. 8.Browser management
You can also manage cookies directly through your browser settings. Most browsers let you:
- See which cookies are stored
- Delete existing cookies
- Block cookies from specific sites
- Block all third-party cookies
Instructions for popular browsers:
Please note that blocking strictly necessary cookies may disrupt the operation of the website.
art. 9.Transfers to third countries
Some of the cookie providers listed above (Google, Meta, LinkedIn, HubSpot) are headquartered in the USA. Data transfers to these countries are carried out on the basis of Standard Contractual Clauses (SCC) under Art. 46 of Regulation (EU) 2016/679 and/or the Data Privacy Framework, where applicable.
art. 10.Changes to this Policy
Hotel.One may update this Policy from time to time to reflect changes in the technologies used, in legislation or in our practices. The date of the last update is shown at the top of the page. For material changes we will notify you via the consent banner.
art. 11.Governing law
This Policy is governed by Regulation (EU) 2016/679 (GDPR), the Electronic Communications Act (BG) and other applicable Bulgarian and European law.
-Questions and contact
HOSPITALITY IN BITS LTD.
VAT 207902884
Email: office@hotel.one