HotelOne

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FAQs

Frequently asked question

What is Hotel.One?

Hotel.One is an all-in-one hospitality technology platform that integrates multiple hotel systems, automates operations, and provides data-driven insights for better decision-making. It includes business intelligence, document management, budgeting, and system synchronization to enhance efficiency and profitability.

No, Hotel.One integrates seamlessly with your existing PMS, accounting software, warehouse management system, digital phone centers, marketing platforms, and CRM. This ensures a centralized data flow without disrupting your current workflow.

No. Hotel.One reduces software complexity by bringing multiple systems into a single platform and structuring all information through AI-powered automation. Our goal is to empower hospitality professionals, turn them into industry superheroes, and enhance their productivity, not replace them.

Contact us to join the pipeline. We will analyze your current tools, workflows, and data needs, then create a custom integration plan to help you transition towards data-driven, AI-powered hotel management.

HotelOne BI is a Business Intelligence (BI) tool that collects data from multiple sources such as PMS, warehouse, invoicing software, and social media. It transforms this data into detailed reports for daily operations, budgeting, financial tracking, and KPI monitoring.

The types of documents you can manage with HotelOne Documents are unlimited. While we provide predefined templates for common documents such as contracts, invoices, warehouse receipts, purchase orders, tax reports, and guest registration forms, you can also create custom document types tailored to your hotel’s needs.

With AI Mode, the system automatically extracts key information from uploaded documents, mapping it to the
required format and applying it to the correct accounts or hubs. This eliminates manual data entry, improves accuracy, and ensures seamless document processing.

Hotel.One is built with seamless integration in mind. It connects with leading PMS, accounting, and operational tools without requiring complex configurations. Our team provides full support during setup to ensure a smooth transition.

HotelOne’s pricing is fully customized based on your hotel’s specific needs, the number of integrations, and the level of AI automation required. We work closely with each client to provide a tailored solution that is their operational and budgetary requirements.

Yes, we offer a free demo where you can explore the features of Hotel.One products. Contact us to schedule a demo and see how our solutions can benefit your hotel.

Hotel.One follows enterprise-grade security protocols, including data encryption, multi-factor authentication, and regular security audits. We ensure compliance with GDPR and other data protection regulations.

Yes, Hotel.One allows you to define user roles and permissions, ensuring employees only access the data they need. This enhances security and maintains data integrity.

Yes. Every report in Hotel.One is designed to allow data exports, so you can download and analyze it further in Excel or any other preferred system.

Yes, absolutely. You can share reports via a direct link or email. Before sending, you can customize the report by adjusting filters and choosing whether to send it once or schedule automatic periodic emails based on your selected criteria.

Yes. Our goal is to provide you with all the data you need at your fingertips. We will analyze your request, assess feasibility, and estimate the time and resources required to create a tailored report that meets your specific needs

HotelOne BI allows users to easily compare multiple key metrics on a single screen, ensuring they have all the necessary data for the best possible decision-making. All key performance indicators (KPIs) can be compared against previous periods, budgets, and forecasts, with the flexibility to analyze data as Actuals or Sales to Date. By the end of the year, AI will proactively suggest insights if any critical factors have been overlooked.

Yes, it tracks booking sources, guest behavior, and marketing ROI, helping you optimize SEO, Google Ads, and direct booking incentives.

It identifies cancellation trends, high-risk booking channels, and guest behaviors, allowing you to implement better cancellation policies and incentives.

Hotel.One BI compares actual vs. budgeted revenue, tracks expenses by department, and forecasts demand based on historical trends. Creating a budget from a reference year is effortless with our tool—budgeting is no longer a static summary but a dynamic, detailed, and easily manageable plan.

You can build your budget based on segments, room types, and other factors, with granularity down to the day and summary views by month or year. Once created, the budget is automatically integrated into BI for real-time comparison with actual results.

Forecasting is a game-changer, allowing you to adjust Business on the Books (BOB) in real-time to create a realistic outlook without altering the budget. No need to manually gather data from multiple reports in Excel—Hotel.One BI enables seamless comparisons with actual results, past periods, and ongoing campaigns in one place.

It integrates with Google Ads, Facebook, Instagram, and YouTube, tracking click, cost, conversion rates, ad spend, and direct booking impact.

Yes. Through integrations with CRM and digital phone systems, Hotel.One can track whether all incoming inquiries are processed on time, the current status of each request, and how proactively or reactively sales teams and staff are managing their workload. This ensures better visibility into sales operations and guest interactions.

It provides real-time rate shopping, occupancy trends, and pricing insights, allowing you to stay competitive in your market.

All hotels can benefit from Hotel.One. Whether it’s a luxury chain, small boutique hotel, large resort, or business hotel, every property operates differently but shares the same need—accurate data to optimize performance and maximize profitability.

The hospitality industry relies on a vast ecosystem of specialized software solutions, including PMS, Channel Managers, Inventory Systems, CRS, BI platforms, CRM, HR tools, and marketing analytics platforms. Each serves a distinct purpose, tailored to different types of hotels, creating a fragmented but necessary landscape.

No. Hotel.One embraces the diversity of existing hotel software rather than replacing it. Instead, we provide an intelligent integration layer that connects all your systems, ensuring seamless data exchange and eliminating the need for custom-built integrations.

Hotel.One acts as a universal bridge between all hotel systems, making it easy to connect any PMS, accounting system, revenue management tool, or marketing platform. Our Plug-and-Play approach reduces complexity and eliminates the need for costly third-party integrators.

Hotel.One provides real-time access to all key performance metrics, centralizing data from PMS, CRM, revenue management, market analytics, and financial systems. Hoteliers can now make strategic decisions based on live data instead of assumptions.

Yes. Hotel.One does not replace your PMS, CRM, or accounting software—it connects them, ensuring all your data is in one place for better decision-making.

By automating data collection, reporting, and system synchronization, Hotel.One eliminates the need for manual data entry, freeing up time for staff to focus on guest experience and revenue optimization.

It seamlessly integrates with PMS, CRM, and accounting software, offers AI-driven document automation, and provides deep revenue, operational, and marketing analytics.

Our vision is to empower hoteliers with AI-driven insights, automation, and seamless system connectivity, creating an ecosystem where data flows freely, decision-making is instant, and operations run effortlessly.

Yes, we are developing Hotel.One Sync, Hotel.One Market AI, and Hotel.One Chef AI, which will provide system synchronization, procurement optimization, and AI-driven kitchen management.