Your entire hotel on one screen.
Revenue, costs and market dynamics - in one shared picture.
PMS shows revenue. POS - F&B sales. Inventory - real costs. Documents - services and payroll. The market - your position against the competition. Until now, this information was spread across different systems. HotelOne BI brings it onto one screen: revenue is clear, costs are visible and the market is in context. Decisions are based on data, not impressions. Meetings focus on actions, not on reconciling numbers.
By the end of 2026, every team member will be able to build their own dashboard from ready-made charts and KPIs. No developers, data scientists or BI consultants. Metrics are selected, arranged, saved and shared in a few clicks. The revenue manager, the F&B manager and the owner will each have their own views - on top of the same data.
Built by hoteliers, for hoteliers. HotelOne BI is not a generic BI tool adapted for hotels. It is built around the real needs of the hotel business. Every metric, every Explorer and every USALI template has a concrete use in daily work.
Used by 40+ Bulgarian hotels, including MPM Hotels, HI Hotels, Festa Hotels, WTC and Topola Skies. The system does not replace accounting, the PMS or the revenue manager. It gives everyone the same version of the data and removes discrepancies between reports.
It connects directly to PMS systems such as Clock PMS+, Creato and Opera, as well as to POS and HotelOne WMS - without a separate integration project. Connections to Lighthouse, ERP, CRM or your own sources are added when needed. Your data stays accessible and can also be used outside the platform.
and moreThree steps. One workflow.
The team's daily work - in one product.
AI Secretary answers your question. Dashboard Builder and Explorer show the details. Alerts and sharing turn information into action. The whole cycle - from the question to action on the ground - happens in BI, without Excel, emails or chasing colleagues for answers.
AI Secretary
Explorer + Dashboard Builder (Q4 2026)
Alerts · Sharing · Mobile
Everyone on the team sees their own picture.
The underlying data is the same.
The revenue manager works with pickup, pace and booking window. The F&B manager - with average check, guest count and cost of goods. Finance - with an up-to-date P&L, GOP and EBITDA. The owner - with the whole hotel's results right on their phone. Different views on the same data.
A view for everyone. One dataset for all.
The data is ready before you look for it.
Mobile access. Three clicks to the answer.
A ready-made solution. Live in 40+ hotels.
Up-to-date data. Personal dashboards.
Revenue, costs and decisions - in one view.
HotelOne BI is not a visualisation of outdated data. It is an operational layer for your business: revenue from PMS and POS and costs from WMS and documents in real time, budgets and forecasts, benchmarking against the market and an AI Secretary that answers in natural language.
Margin is visible during the shift
Revenue comes from the PMS and POS. Costs come from WMS: stock movements, waste, shortages, deliveries, services and payroll. The result is a real-time P&L, not a report from accounting a month later. Choose the USALI structure for international comparability or your own format - with Structure Builder, groups and categories follow your hotel's terminology. You see the pace of bookings and costs today, not a week from now. So you react in time, not after the fact.
Dashboard Builder - a personal view for everyone
The revenue manager needs pickup, pace, booking window and ADR by channel on one screen. The F&B manager - average check, cost ratio and top 10 products. Finance - GOP, EBITDA and cash conversion. Everyone picks the charts and KPIs they need, arranges them, saves the view and shares it with colleagues. No developers, BI consultants or Excel.
Revenue budgeting (available) and cost budgeting (Q4 2026)
Revenue budgeting is already live: targets by hotel, channel, segment and month. The gap between budget, forecast and actual is visible in real time. Cost budgeting launches at the end of October 2026 and covers staff, goods, services, overheads, depreciation and financial costs. The result is a full P&L plan versus actual - without manual Excel cycles.
Your P&L, in the format you use
Every hotel describes its revenue and costs in its own way. Structure Builder lets you define your own structure - categories, groups and aggregation rules - on top of the same source data. The owner sees the P&L in their preferred format, operational managers in theirs, and investors in USALI. One source, many perspectives.
Your results in market context
Per project, we build a custom integration with Lighthouse for your market positioning: competitor rates on OTAs and their direct channels, by room type and period. You see not only your internal results but also your position against the market. If your rates drop below the comp set, you know when and why - not a month later from the accounting report. Lighthouse is not part of the standard integration package - it is added as a custom connection.
Ask in plain language. Get a plain answer.
“What was revenue last week compared with the week before?” “Which channel is dropping this month?” “What is RevPAR by room type for September?” AI Secretary understands the question, returns the numbers and shows the charts. 22 answer methods - for operational, commercial and financial questions. Not a chatbot, but a shortcut to an answer that would otherwise take 20 clicks in Explorer.
Net rates, commissions, VAT and currency - your choice
You decide how the data is shown: with or without VAT, with commissions included or excluded (net rates), in the currency you want. The setting applies to almost every page. The result: the same report, presented the way that suits you best. Sales sees gross values with commissions. Finance - net. The owner - however they prefer.
The right access for every role
Permissions are set at user, property, module and metric level. The revenue manager sees revenue and occupancy, the F&B manager their outlet, the finance director P&L and costs, the owner everything. Groups, roles and templates for new properties. One administrator manages all access from one screen, without IT.
One view of the portfolio. Comparisons across properties.
If you manage more than one hotel, you see them as a whole. Which property contributes the most, which is lagging and which has an above-average F&B margin. Group by brand, region, season or segment. Compare hotels on any metric. The owner sees portfolio results on their phone, while each property manager stays focused on their own hotel. Used by MPM Hotels, HI Hotels, Festa Hotels and others.
Two-factor authentication and a full audit trail
Every login goes through 2FA. Every action in the system is logged: who opened, changed or downloaded a report. Encrypted connections to all sources. Access is differentiated (User Management), while the data is the same for everyone.
Connect every system. See the whole picture.
BI does not replace your systems. It connects them and gives them a common language. PMS, POS, inventory, documents and payroll connect natively. Lighthouse, ERP, CRM and your own sources - as custom connections, when needed and per project.
PMS IntegrationClock PMS+ · Creato · Opera · and more
POS - F&B and additional revenueRestaurants · Bars · SPA · other outlets
HotelOne WMS - Inventory + DocumentsMovements · Waste · Shortages · Services · Payroll
Custom integrations - per projectLighthouse · ERP · CRM · Booking Engine · your own sources
When needed, we also build connections to ERP, CRM, SPA software, booking engines, file systems or the hotel's internal spreadsheets - via API, file formats or a direct database connection. The data flows into the data warehouse and is used in reports like any other source.Connectivity: Custom integrations per project - outside the standard package
Sharing · ExportOne click · Excel · PDF · Email · Link
Not just a platform. A team that thinks with you.
AI is only as good as the people behind it. HotelOne was built by hoteliers - people who have been responsible for a P&L, led sales meetings and made the decisions you face every day. You don't need to explain what RevPAR, pickup or flowthrough is. We speak your language.
Revenue is visible. Costs rarely are.
Every hotelier knows their revenue. Most learn their real costs a month later - from accounting. HotelOne BI connects revenue from PMS + POS with costs from WMS + Documents + payroll and shows the result in real time - accurate, up to date and without waiting for the monthly close.
A hotel shouldn't have to become a software company.
Building your own BI with developers, data scientists and an IT team looks attractive. In practice, after 12 months the costs are many times higher, the team is hard to manage and the reports you need are still missing. HotelOne BI is a ready-made solution built specifically for hotels. Automation instead of administration. You focus on guests and the team.
AI doesn't replace the hotelier. It frees them.
AI Secretary (Q4 2026) answers questions. Forecasts suggest scenarios. Alerts flag deviations before anyone notices them manually. But decisions stay with people. AI helps you act faster, without taking the responsibility away from you. It frees you from hours in Excel so you can spend more time with guests and the team.
Your data is yours. And it stays in Europe.
Two-factor authentication on every login. User Management with permissions at user, property, module and metric level - everyone sees only what they need. Encrypted connections. A full audit trail. The platform runs in Amazon Web Services data centres in Europe, in line with GDPR. Your hotel's data never leaves Europe.
See your data in HotelOne BI.
Book a meeting and we will show you the platform with real data from your hotel - revenue, costs and P&L. No slides, straight in the product.
Book a meeting